1106, Budapest, Gyakorlo street 4/D 3.

24/7 Customer Support

24/7 Support - Reliable Assistance for All Members

From the moment Jasmin Online Dating was launched, we recognized the importance of providing every member with proper information, assistance, and support. That's why we established a 24/7 support service staffed by fluent English and Ukrainian speakers. We don't just answer your questions; we strive to deliver prompt help and resolve any situation you may encounter.

With our 24/7 support, it's easier than ever to enjoy video chatting with wonderful Ukrainian girls and find your true love!

What can you ask our support service?

To access our support service, simply locate the blue field at the bottom left of your screen while on any page of our website. Click on it to open the dialog window and type your question.

Here are some popular topics that our support team can assist you with:

  • Money issues: Transactions timing, account balance, and credit-related concerns.
  • Paid services: Problems encountered during the purchase of any service, unexpected credit deductions, and related issues.
  • Scam suspicions: If you come across a girl with non-original pictures or a fake profile.
  • Rules violation: Reporting instances where a member has violated the service's restrictions.
  • General questions: Assistance with understanding various aspects of our service.
  • Registration help: New members can receive guidance on the sign-up process from our support service.

Please note that these are not the only topics you can seek assistance for. If you encounter any difficulties while video chatting with beautiful Slavic girls, feel free to reach out to us for help. We are committed to providing the necessary assistance and resolving your concerns.

Important: We do not disclose any private user details, including telephone numbers and addresses. If you wish to contact a woman to send her a gift, simply send a message to our support service, and we will provide you with possible options.

What if you want a refund?

Before making a payment for our services, please ensure that you genuinely require online chats and view them as a means to find a bride. To initiate a refund, familiarize yourself with our Refund Policy page and follow the outlined procedure. Create an application for a refund, which will then be reviewed and processed by our team in accordance with our rules.

Our website support is always helpful, and we have not encountered any cases where we couldn't assist. So, if you have any difficulties, don't hesitate to contact us using the online form and ask your questions.

Every day

Someone finds a partner

Log in to your account

Or log in with an email
I forgot my password
Don’t you have an account?
Every day

Someone finds a partner

Create an account

Or register with an email
Already have an account?

Forgot your password?

Enter the email you registered with and we'll send a link to reset the password