Frequently Asked Questions
Why do I not receive a confirmation email after registration?
- Maybe the address is incorrect.
- Check your spam folder.
- If it did not help, contact the administration.
Why is the payment rejected after purchasing credits?
- Check the balance on your card.
- Technical reason - contact the administration.
My card is in USD or is the payment converted to EUR?
- Yes, the currency is converted according to your bank's exchange rate.
I can't see the girl's cam, just a black screen?
- Refresh the chat page.
- Make sure that the girl's camera is really turned on (the profile photo should have a camera indicator).
- If it did not help, contact the administration.
The girl does not see my camera.
- Make sure that access to the camera and microphone is enabled in your browser settings.
Does a girl see me when I browse her cam?
- If you haven't turned on your camera and you're viewing a girl's camera, she can't hear or see you.
How can I contact the site administrator?
- To contact the site administrator, you need to fill out the application form.
Why do I need to share my photos?
- The more real photos there are in your profile, the greater the probability of success in meeting a partner.
What images are prohibited?
- The website does not allow the use of photos of other people, photos of a sexual nature or photos with manifestations of violence.
How can I be sure the girls are relationship oriented?
- Girls who posted their profiles on our website are looking for a partner. This is indicated in the girl's profile, and confirmed by her active communication.
What is the typical profile of a female member of the Jasmin Online Dating?
- In the questionnaires of our girls, there must be a clear photo (preferably several), a name and a short story about yourself.
How do you verify the authenticity of your customer information?
- The questionnaire of each member of our site must be checked by the administrator before publication.
What is your anti-fraud policy?
- Our administrators check user profiles. Each questionnaire undergoes identification before publication.
Who translates letters for girls?
- Most of our girls speak English. Also, they can always use the help of professional translators who work in our team.
How can i become a participant?
- To become a member of our community, register.
- It is necessary to fill out the participant's questionnaire and upload a profile photo.
