1. Generally, payments made by you are non-refundable unless there is a valid reason according to our refund policy. The refund policy is an integral part of this Agreement and may be changed or modified by us at any time. Any changes to the refund policy will be valid upon posting.
2. Refunds can only be issued to you in specific cases as outlined in this agreement. You acknowledge that the Site administration is not obligated to reimburse expenses for any purchased credits if the Services have been provided to you properly and completely.
3. The Site is not obligated to provide a refund if you fail to establish a relationship on the website.
4. The refund policy of the site is determined by your agreement with the following provisions.
4.1. You are not eligible for a refund solely based on dissatisfaction with the Site or any of the Services offered through the site.
4.2. Messages sent to a lady on the site that remain unread or unanswered are not eligible for credit refunds.
4.3. Bonus credits added to your billing account cannot be refunded.
4.4. When you send an email message and it is successfully delivered to the recipient's mailbox, you are not entitled to a refund. This includes cases such as accidentally sending duplicate emails or failing to end a chat session.
4.5. The Site Administration may offer to replace a refund with bonus credits added to your account.
4.6. The Site is not responsible for the loss of credits if you have not fully utilized the Site's features and have not properly utilized the Services.
5. In all other cases, you are encouraged to report your claim and provide reasons for reimbursement to the administration. The Site administration will review and consider the claim within 7 days, excluding weekends. The administration may request additional information and proof to support the claim.
6. The Site administration reserves the right to seek compensation for losses and expenses incurred due to your actions on the site and may take legal action if necessary.
7. You are eligible for a refund to your account if the Services you paid for have not been provided to you due to our fault, except in cases where the failure is due to technical problems with equipment, servers, Internet channels, or other equipment not owned by jasmin-marriageagency.com.
8. You have the right to a refund if you can provide evidence of unsatisfactory services.